Service
- Raatuse 22 student residence provides free WiFi (Eduroam) for all users, a service managed by the University of Tartu IT department.
- If you encounter any issues, contact the University of Tartu IT department by calling +372 737 5500 or emailing arvutiabi@ut.ee.
- Parking is free for residents of the Student Hostel.
- Important: You must register your car at the reception. The parking permit is virtual.
- Parking permits can be issued via email from Mon-Fri 9 AM to 4 PM, or in person at the Raatuse 22 reception, which is open 24/7.
- Parking is only allowed with a valid parking permit. Guests are not issued parking permits.
- Tenants can store their bicycles in the bicycle storage area behind the building, accessible with your chip.
- There is also a smart bike parking lot in front of the student residence.
- The cost of the laundromat service is included in the rent.
- The self-service laundromat, equipped with washing machines and dryers, is located on the ground floor. Tenants must use their own detergents.
- An iron and ironing board are available.
- Instructions for using the laundromat are posted on the walls.
- A public printing service is available in the lobby. Instructions are provided next to the machine.
Rent invoices
- Rent invoices are issued monthly by the 10th, with a payment deadline of the 24th.
- Invoices are sent to your email and are also available in E-kyla.
- Payments can be made via bank transfer using the bank information provided on your invoice.
- For quick and easy international payments we suggest using WISE.
- Include the invoice number in the details line and the reference number in the reference number line.
- Reference numbers will only change when signing a new residential agreement after moving.
- A sample invoice with explanations is available here.
Invoices can be paid in cash at:
- Address: Ülikooli 2, Tartu
Mon-Fri 09.00-17.00
Depositing cash (except coins) at the office – to a foreign account with SEB bank, a fee of 0.5% of the amount, min 5 EUR, is charged. The service fee of a cash deposit in coins is 5% of the amount, min 5 EUR.
- Address: Ülikooli 4, Tartu
Mon-Fri 9 am-5pm
Depositing cash (except coins) at the office – to a foreign account with COOP Bank, a fee of 0.25% of the amount, min 3 EUR, is charged.
- Kvartal Center Post Office
Address: Riia 2, Tartu
Mon-Fr 09:00-19:00
Sat 09:00-15:00
Payments accepted up to 1200 EUR – service fee 4 EUR.
Instructions for cleaning
The cleaning service is conducted once a week and is included in the monthly rent.
- Cleaning tools: A broom, dust pan, and mop are provided in the flat for tenant use.
- Access Requirements:
- Cleaners must have access to all areas. Ensure there are no unwashed dishes in the sink, no items on the counters or table, no personal items on the floor and bedding is removed from the bed.
- If cleaning cannot be completed due to access issues and this happens twice in a row, tenants will incur a fine.
- Cleaning Schedule: Cleaning instructions and the schedule are posted on the inside of the flat door.
To prepare for the cleaning service, tenants are required to:
- Remove bed linen (not the pillow and blanket) and place them on the floor on cleaning day.
- Remove all personal belongings from the floors and window sills, including in the kitchen, shower room, and toilet.
- Place chairs on the table in both your room and the kitchen.
- Take out the trash and wash the dishes.
- Vacate the room and flat during the cleaning time.
Reporting technical problems
- Report maintenance problems through our ServiceDesk system by clicking on “Report a Problem” located on the top bar of the homepage.
- Enter your name, residence hall address, room number, and describe the problem.
- Maintenance workers are available on business days from 8 AM to 5 PM.
- For urgent issues after working hours and on weekends, call 742 4400.
Procedure:
- Once reported, our maintenance workers will be notified.
- They will respond after addressing the issue.
- You can provide feedback on the solution.
- Please note that specific times for the maintenance worker’s visit cannot be provided.
- Inform your flatmates and roommate about the reported problem.
- Clean the area that needs repair (e.g., remove dishes from a clogged sink).
Fire safety
Every year, we conduct evacuation drills in all our residential halls. Here are some important reminders to ensure you know how to react correctly in an emergency, as these steps are often overlooked.
Instructions for tenants for emergency and hazardous situations:
- Review the action plan in the event of a fire here.
- Familiarize yourself with the Raatuse 22 evacuation plans: